We keep hearing it, it is the struggle that most automotive brands face and a significant hindrance when reducing organizational complexity. But why has implementing and operationalizing strategy become the number one pain that no one seems to be able to relieve? In however way this issue is looked upon…

A 4-step guide on how to lead behavioral change that will enable every organization to accelerate their performance. — Front-line employees all work closely with customers, and thus have a share in creating sales, sustaining customer loyalty, and guaranteeing differentiation. If managed correctly, the human touch can be optimized through behavioral change, both driving efficiency and unlocking significant potential. Yet, many organizations struggle to implement desired behavior, and thus…

The COVID-19 pandemic is expected to result in an immense downturn on the automotive sector, however we believe in a data-driven strike back to mitigate the impact. — Adapting to a changed landscape COVID-19 has dramatically impacted the automotive sector, forcing brands to adapt to a rapidly changing landscape. Car sales across Europe were off to a slow start in 2020, with sales dropping by 7.6% in January followed by 7% in February compared to a year prior.

Breaking them down will mitigate the effects of the automotive transformation — The automotive industry is changing. Rapidly. The digital transformation changes not only the customer experience and interaction, but the vehicle itself. Cars are more connected than ever; Mobility as a Service (MaaS) is rapidly gaining traction and an increasing part of interactions with customers shifts from physical to digital. …

The Sewell automotive dealerships continue to profit from their remarkably growing aftermarket. To learn from the best, ag analytics visited several Sewell dealerships across the US. Here are our most valuable takeaways on how to take on the challenges that dealerships face every day in the aftermarket. — Setting the right habits is the road map to success Implementing non-negotiables aimed at crucial customer touch-points has set the right habits throughout the organization. As a result, a customer-centered culture continues to guarantee Sewell’s success.

How to establish a robust and reliable testing environment — Every great innovation starts with discovery and exploration. But when you start exploring a new business idea, whether being a start-up or an incumbent, you usually find yourself in a space of very high uncertainty. You don’t know if your idea will work. So you start mapping out the idea…

Why it’s important to think about churn early, using the automotive industry as an example — Losing customers is never pleasant. You’ve probably experienced it before; a customer canceling her subscription, choosing another product over yours, or firing you following a bad experience. Though unpleasant, every lost customer left for a reason. …

A case study of TESLA Many companies fill the Business Model Canvas out as a checklist and pay no attention to how it is evolving. What you really want to understand is what is your business model story and is it superior to your competitors’? …

and what to do about it — Getting potential customers to buy your product or service can sometimes be an enduring battle. It’s common to look at motivations, goals, needs, expectations and desired outcomes in design, sales and marketing. In other words, the forces creating demand for products and services. It is indeed important to take these…